We haven’t lost a $ 9,000 seller’s Nike Air Yeezy 2 ‘Red October’ sneaker
A missing pair of the rare Nike Air Yeezy 2 “Red Octobers” caught the attention of sneakerheads this week, especially those wary of StockX.
A Twitter user named @san_nimat claims StockX lost the sneakers it tried to sell on the platform for $ 9,200. Screenshots posted on Twitter show StockX told him that he had received a “random pair of sneakers with the tag for this sale” and therefore could not complete the authentication process. The Twitter user, however, insists he shipped the “Red October” Yeezys and believes he was scammed by the resale platform.
StockX said Contribution that he conducted a “thorough internal investigation” and that security footage showed that his authentication center had not received the coveted sneaker. The company’s shipping partner UPS also found no evidence to support the user’s claim that their shoes were lost.
“While we are not disclosing details related to individual cases, we have communicated the full findings of our investigation directly to the seller in question,” StockX said in a statement. âWhen sellers violate our terms of service, we take appropriate action to protect the integrity of our market. ”
StockX has a history of customer complaints – The story of the allegedly “lost” Yeezys going viral can be at least partially attributed to a well-known story of poor customer service from StockX.
More than five months after StockX first reported that its users’ information had been hacked, users have still reported fraudulent purchases made with their accounts. Those still affected by the hack then said StockX’s support in such cases was abysmal, and it wasn’t until our report that the company even incorporated two-factor authentication to protect its users – something that users have been asking for months.
There is also an Instagram account called @StockXBusta entirely dedicated to sharing user complaints similar to the one over the Red October. Complaints submitted include sellers who say their sneakers were lost or their boxes damaged during the selling process, and many buyers have reported receiving fake, defective or dirty sneakers.
Cast more suspicion on the Red October saga: StockX neither provided the seller with photos of the sneakers he says he received nor returned them. In response to StockX tweets about the situation, @san_nimat said, âYou scammed me for the Red October. â¦ I was part of the community before you existed and you messed it up.